Building a Modern Workforce Upskilling/Reskilling in Global In-house Centers

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Building a Modern Workforce Upskilling/Reskilling in Global In-house Centers


Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. However, the rapid advancement of the enterprise’s digital agenda is transforming the GIC delivery and operating model. Consequently, the skills and competencies required by GICs to deliver services are also changing rapidly.

In addition to the need for different skills in the future, the talent challenges for GICs will intensify with increasing automation in their existing services. GICs face the dual risks of a large existing workforce with many skills that are likely to become redundant, while struggling to find external talent with the skills required for the future. Upskilling/reskilling existing talent is an important lever for GICs to address these challenges.

Everest Group in collaboration with NASSCOM is conducting a study on upskilling/reskilling in GICs. The study will provides insights on expected changes to skills/competencies (e.g., technical, industry-specific, cognitive) needed for the future and how upskilling/reskilling can be an effective approach for GICs to address these needs. Additional themes that will be covered in the study include current state of upskilling/reskilling adoption in GICs, perspectives on future adoption, and key success factors / challenges.

Join us for this exclusive event - an exciting, immersive and informative session for the GICs that will provide you the insights and best practices to define a differentiated agenda for your organization.

A Must Attend for every GIC and not to miss sessions - Key Note, Panel Discussion, Case Studies.

There is no fee to attend this event. However, prior registration is mandatory.
For queries, please write to Padmapriya at
Last date to register is 23rd October, 2017.

Program Schedule

Wednesday, October 25th,2017 - 14:00 PM- 18:00 PM


1.01 – 1.02, HICC Hotel Novotel Complex Madhapur, Hyderabad